Our sincere pledge to you is this, “we do everything possible to prevent mistakes in the ordering process. It is our goal for 100% customer satisfaction.” Production will begin only when a signed and completed order confirmation and .pdf file proof is confirmed and received back in our office. We will ensure shipment of your order exactly as you have approved it. In the event your order is incorrect, we will work to resolve the order to your satisfaction by reprinting the order and expediting shipment to you. Quality is our number one priority.